11 Most Important things to consider when choosing a Private Airport Transfer Service in Singapore

11 Most Important things to consider when choosing a Private Airport Transfer Service

The 11 Most Important things to consider when choosing a Private Airport Transfer Service in Singapore


  1.  Complimentary Meet & Greet Service
  2. Free Cancellation Policy
  3. No Hidden Fees Policy
  4. Fixed-rate policy
  5. Reliable and Trustworthy drivers
  6.  Private and unlabelled vehicles
  7. Simple and easy to use booking systems
  8. English Speaking Drivers
  9. Preventive Measures in place during a pandemic
  10. Free Wait Time Policy
  11. On-time guarantee


Navigating a foreign country can be a stressful experience, especially when it involves time-sensitive business meetings. The lack of familiarity with the local driving rules and, perhaps more importantly, the local driving etiquette can create a tinge of panic during one’s drive from the airport.

Combine the abovementioned factors with the peak hour traffic of Singapore’s bustling business district, and suddenly, sitting behind the wheel can become a highly intimidating experience. In such a situation where a well-coordinated airport transfer service provides invaluable support.

In Singapore, you will find airport transfer services aplenty. How, then, would one decide on the “best” airport transfer service?

Choosing the right airport transfer service can be a daunting task. There are many options for you to choose from, and it can be hard to know which one is best for your needs. This blog post will discuss 11 things that you should keep in mind when choosing an airport transfer service in Singapore.


Where to go in Singapore?

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1. Complimentary Meet & Greet

Look for a service provider that offers complimentary Meet & Greet Service. You will be met by the driver when you arrive at your destination and assisted with baggage retrieval if necessary. This service is usually offered as part of a booking, but there are some providers that offer it as a separate service on arrival for an additional fee.

There are ways to shorten and expedite your immigration check out process. Check out the airport VIP Meet & Greet Service to find out how.

2. Free Cancellation

Our travel plans might change anytime. You will want to have a flexible cancellation policy. Do not sign with a company that charges you for cancellations, it’s unfair and perpetuates poor customer service practices.

Prime Aces Limousine offers free cancellation by giving 24 hours notice in advance

3. No Hidden Fees

Those days are gone when charges were hidden and unknown until your services were‌ ‌over. Choose‌ ‌one‌ ‌that‌ ‌has‌ ‌transparent‌ ‌and‌ ‌clear‌ ‌pricing,‌ ‌so‌ ‌you‌ ‌know‌ ‌what‌ ‌you‌ ‌are‌ ‌getting‌ ‌into.

Prime Aces Limousine offers transparency. The rate is show upfront when you book a ride.

4. Fixed Rate

Take the surprise out of the ride and no more shocks at the end of the ride. Choose one that has a fixed rate. Your ride is confirmed, and you know the price in advance, without any hidden charges like fuel surcharges or tolls.

Only pay for what’s included in your service so no more surprises when it’s time to leave. The fare should be up-front before making your reservation

5. Reliable & Trustworthy Drivers

It’s important to engage a company that has reliable and trustworthy drivers. A good way to check whether you can trust the company is to read reviews from other customers on third-party websites like TripAdvisor, Google Business Page or Yelp etc.

Prime Aces Limousine has raving recent 5-stars reviews on both Tripadvisor and Google Business Page.

6. Private Vehicle

When you are looking for a Private Airport Transfer Service, make sure that the company provide private vehicles and they are unmarked and not labelled. Otherwise, it will be difficult to enjoy your trip as all other passengers in the vehicle will share space and privacy with each other.

7. Simple and Effective Booking Process

In business, time is as precious a resource as money. Spending anything over 15 minutes to secure an airport transfer service in Singapore is just too much time taken away from one’s core duties. The booking process encompasses only three main steps: the passenger’s logistical details, the type of vehicle desired, and confirmation. If a process appears more complicated than this, we suggest moving on to the next option.

Find a limousine service that prioritises its booking process as part of its airport transfer service value proposition. Look for one that highlights flexibility in the process and preferably one that provides a seamless online booking experience. If the limousine service has its own dedicated app, it can further simplify the process for regular or bulk reservations in the future.

Prime Aces Limousine has a intuitive and easy to book system. You can get your ride done under 5 minutes.

8. English Speaking Drivers

English is the most commonly spoken language. You will want your driver to speak English to make communication smooth and precise. It’s crucial to engage a company that have English speaking drivers.

Prime Aces Limousine’s drivers are all English speaking. Most of them are bilingual.

9. Protective Measure During Pandemic

While the Singapore government has managed to keep the COVID-19 situation under control, one should never compromise safety and health measures. The best and most reliable airport transfer services for Singapore should include multiple measures to ensure the safety of their passengers. While it is a given that the limousine driver should be wearing a mask, face masks should be provided for passengers as much as possible. In addition, measures like providing hand sanitizers and vehicle disinfection should be put in place without asking.

Post-Covid. We want to travel, and we want to do it safely

Prime Aces Limousine selected drivers are full vaccinated. When on duty, they put on masks, and hand sanitisers are readily available for passengers to use.

10. Free Wait Time

Time taken to clear the immigration depends on many factors. Look out for airport transfer services that offer complimentary wait time. Engage with your provider to understand how they work best for your needs.

Visiting Singapore?

11. On Time Guaranteed

Transportation is nothing if not punctual, and invaluable when guaranteed to be on time. Taking a luxurious, pristine, executive limousine will mean little if the passenger reaches his / her appointment late.

Seek out an airport transfer service provider that goes beyond promising punctuality. Find one that guarantees it for its passengers and sit back as everything gets taken care of. Preferably, ensure that the airport transfer service includes flight monitoring, meet & greet and assistance with luggage. This way, timeliness is protected from the terminal gate to the passenger’s destination.

Prime Aces Limousine for instance, understands that business travel always involves high-impact meetings and the last thing we want is to provide an impression of tardiness. Keeping to schedule is essential if not critical.

On Time Every Time Guarantee

Work with a limousine service that easily lists these practices on their site. Then find one that prioritizes their passengers’ safety. Prime Aces Limousine for one, is the industry’s first to provide their customers with the Antigen Rapid Test (ART) option in the early days of the pandemic.

Now, all their drivers are fully vaccinated, and they also take ART test weekly to ensure the safety of all passengers are never compromised.

In summary, finding the ideal airport transfer does not have to be a difficult process. When one prioritizes the booking process, guaranteed punctuality and first-class safety practices, only a handful of options will be available.

To book an airport transfer service with Prime Aces Limousine, click here.

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